Three modules that do the jobs you do at 9pm.
Front Desk answers your customers. Bay Tech fixes the bays. Concierge brings them back. Add Energy in Phase 2 and the building starts paying for it.
Your phone stops ringing about opening times.
Every call answered by voice, 24/7, plus WhatsApp and SMS. Availability, existing bookings, prices and directions answered without staff. About 8 in 10 conversations are done without you.1
- Never miss a callPicked up on the first ring, day or night, on your existing number.
- Knows your regularsRecognises returning golfers by phone number, so they don't repeat themselves.
- Reads YourGolfBooking liveChecks what's free and what's already booked, then texts the customer your booking link. Your booking system stays in charge.
- Hands over when it shouldAnything it can't handle comes to you on WhatsApp or SMS, with the conversation attached.
Customer Calls
Inbound calls answered by BAYi, with full transcripts.
Morning, I'm booked in at ten, is there anything free at eleven instead?
Morning Mark. Yes, Bay 2's free from eleven till one. You're booked in at ten at the moment.
Great, how do I change it?
I'll text you the link to manage your booking now. Takes a few seconds.
Fixed before they've put the club down.
A customer reports a frozen bay and BAYi restarts it remotely while they're still in it. No refund, no bad review, no 9pm phone call.3
- Frozen PCs, projectors, touchscreensRestarted from the conversation, where the kit is power-switchable.
- Every fault loggedSee which bay keeps playing up before it costs you a Saturday.
- Refunds you stop issuingMost owners refund the hour. BAYi gets them playing again instead.
Bay Automations
Real-time simulator recovery reboots.
The easiest booking is the next one.
Happy customers rarely leave reviews and rarely rebook on their own. Concierge asks for both, at the right moment, every time.
- Google reviews on autopilotA review request after every session. More five-star reviews without asking in person.
- Rebook prompts"Same time next week?" sent after the session, with a free slot and the booking link.
- Fill the quiet slotsNudge past customers towards dead weekday mornings.
Customer Reviews Christchurch
Google review link and automatic post-visit follow-ups.
Follow-up schedule
Message preview SMS / WhatsApp
Stop heating and lighting empty bays.
Bays power up before a booking and down when it ends. On a 24/7 site, that's up to half the power those rooms use.2
- Power follows bookingsHeating, lights and projectors come on ahead of the booking and go off after.
- Never off mid-sessionThe bay stays on until the session ends. Nobody gets plunged into the dark.
- Runs through automationWe use your existing automation system, or fit one. We'll tell you what you need at the survey.
See exactly what it did for you, every month.
Live bay status, every conversation and the £ it's saved, in one place. Then a monthly owner report you can actually read.
- Monthly owner reportEnquiries handled, faults fixed, £ saved, reviews gained. Energy £ too in Phase 2.
- Alerts on WhatsApp and SMSOnly when a human's needed.
- More than one venueSwitch between sites, or see them all together.
Dashboard
Calls, messages and bookings across your venues.
Your customers' details stay yours.
UK hosting
Customer data is stored and processed in the UK.
GDPR
Conversations are kept only as long as you need them, and customers can ask for theirs to be deleted.
If the internet drops
Bookings already made carry on and nothing switches off mid-session.