Privacy notice
Last updated 16/10/2026
BAYi is a Bunkerbay product. This notice explains what personal data we collect through this website and when we talk to you about BAYi, what we do with it and the rights you have. We've kept it as plain as we can. If anything's unclear, email [email protected].
Who we are
Bunkerbay Ltd is the controller of the personal data described in this notice. We're registered in England and Wales (company no. 15965339) at Unique House, 156 Stanley Green Road, Poole, Dorset BH15 3AH. Our ICO registration number is TBC.
Bunkerbay also runs golf simulator venues. If you're a Bunkerbay golfer, the Bunkerbay privacy policy covers your bookings. This notice covers BAYi.
If you're a golfer at a venue that uses BAYi
When you call, WhatsApp or text a venue that uses BAYi, the venue decides how your data is used. It is the controller and we act as its processor, under a written contract. BAYi uses your phone number, what you say or type, and your booking details to answer you, manage your booking and restart the bay you're playing in. Calls may be recorded and transcribed so the venue can check what was said.
The venue's own privacy notice tells you more, including how long it keeps your conversations. To ask for a copy of your data or to have it deleted, contact the venue. If you contact us, we'll pass your request to them.
What we collect
| When | What we collect |
|---|---|
| You book a demo | Your name and email, venue name, number of bays, opening hours and booking system. Your phone number if you give it when you pick a time. Anything you tell us on the call. |
| You request a market report | Your name and email, venue name and town or postcode, and which report you asked for. |
| You use the savings calculator | The figures you enter. If you unlock the full breakdown, your email address. |
| You sign up for owner notes | Your email address. |
| You email or call us | Your contact details and what you tell us. |
| We contact your business first | Business contact details we find in public sources: your website, Companies House and venue listings such as the Trackman locator. Name, job title, business email and phone, and facts about your venue. |
| You become a customer | Contact and billing details for you and your business, site survey notes, and details of the kit at your venue. |
| You browse the site | Technical data such as IP address, browser and pages visited. Analytics only run if you accept analytics cookies. See our cookie policy. |
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Arranging and running your demo, quoting setup and following up on it | Taking steps at your request before a contract, and our legitimate interest in responding to enquiries |
| Sending you your calculator results | Legitimate interests: you asked for them |
| Preparing and sending the market report you asked for, and following up on it once | Legitimate interests: you asked for it |
| Contacting golf venues about BAYi, where we found your business details publicly | Legitimate interests: telling venue operators about a product built for them. Every email lets you opt out, and we stop straight away if you do |
| Owner notes and other marketing emails | Your consent. Unsubscribe any time with the link in each email |
| Providing BAYi to customers, billing and support | Performing our contract with you |
| Website analytics | Your consent, given through the cookie banner |
| Keeping accounts and records the law requires | Legal obligation |
We don't sell your data, and we don't make decisions about you that have legal or similar effects by automated means alone.
Who we share it with
Only the suppliers we need to run the site and the service, all under contracts that require them to keep your data secure:
- Website hosting and security: Cloudflare
- Website analytics: Google Analytics, only if you accept analytics cookies
- Demo scheduling: Microsoft Bookings
- Email and business systems: Microsoft 365
- Our CRM, which holds enquiries and customer records: HubSpot
- Engineers who survey your site and install the control kit, if you go ahead
- Professional advisers, and authorities where the law requires it
Data outside the UK
Some suppliers, such as Google, Microsoft and HubSpot, may process data outside the UK. When they do, we rely on UK adequacy regulations, including the UK–US data bridge, or the ICO's International Data Transfer Agreement or Addendum, to protect it.
How long we keep it
- Demo and calculator enquiries that don't go further: 2 years from our last contact
- Owner notes: until you unsubscribe
- Customer and billing records: 6 years after the contract ends, for tax and legal reasons
- Analytics data: 14 months
Your rights
You can ask us to:
- give you a copy of your data
- correct it
- delete it
- restrict how we use it, or object to how we use it
- send it to you or another organisation in a portable format
Where we rely on consent, you can withdraw it at any time. Email [email protected]. We'll reply within one month.
If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping it secure
Access to your data is limited to the people who need it. Our systems use two-factor authentication, and data is encrypted in transit.
Changes
We'll update this notice when how we use data changes. The date at the top shows when it last changed.